What's the compensation framework for the losses of customers’ assets with Coinut?

1. Scope of Coverage 

1.1 Types of Losses Covered:

• Transaction Errors
• Unauthorized Transactions
• Technical Failures
• Fraudulent Activities

1.2 Exclusions:

• User Negligence
• Third-Party Failures
• Market Risk

2. Steps for Reporting Losses

• Notify Coinut via [e-mail] immediately upon discovery of the loss.
• Provide detailed information regarding the incident.

3. Investigation and Resolution Process

• Internal Review: An internal team will review the claim.
• Collaboration with Third Parties: We will collaborate with relevant third parties, including law enforcement agencies, to resolve the issue.
• Outcome Notification: Customers will be informed of the investigation outcome.
• Compensation Decision: A decision will be made regarding compensation based on the investigation findings.

4. Insurance Coverage

• Currently, we do not offer insurance coverage for customer-related claims.
• All compensation claims are handled internally.

5. Claim Process

• Submit Claim Notification: Customers must submit a claim notification to Coinut.
• Provide Supporting Documentation: Relevant supporting documents must be provided.
• Document Review: All submitted documents will be thoroughly reviewed.
• Decision Making: A decision will be made to either approve or reject the claim.
  • If the claim is approved, compensation will be issued to the customer.
  • If the claim is rejected, the customer may appeal the decision.