5. Business Conduct: Behind-the-Scenes Practices That Matter

The way a DPT service provider runs its operations can have a real impact on your trading experience and potential risks. Factors such as how they manage conflicts of interest, whether they engage in proprietary trading, and how transparent they are about fees and processes all influence the level of trust and safety.

Some providers may operate in ways that are difficult for retail users to see. For example, infrequent audits, unclear escalation paths for complaints, or non-disclosure of internal policies can expose users to unmanaged risks. It is important for you, as the end customer, to understand the mechanism of such business processes. A DPT service provider that lists their own token and market makes on their own books may be in conflict with providing fair market access on its trading platform, as it may carry out certain measures to prioritise its own token liquidity. Having clear policies, procedures and guidance in this area is important. 

At Coinut, we have chosen not to engage in trading against our users. We maintain a robust risk management to ensure internal controls and undergo routine risk checks to ensure the integrity of our operations. We’re committed to transparency, because trust is built not just on promises, but on clear practices.